Privacy Policy

At Symergy, we value your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and international data protection standards.

1. Information We Collect

We may collect and process the following types of personal information:

Full name, contact details (email, phone, address)

Business or company name

Financial and tax-related information (when relevant to our services)

Website usage data (cookies, analytics, and contact form submissions)

We only collect information necessary to provide you with accounting, tax, or consulting services.

2. How We Use Your Information

We use your personal data to:

Provide and manage our accounting and consulting services

Schedule consultations and respond to enquiries

Send relevant updates, resources, or newsletters (with your consent)

Improve website experience and service offerings

Comply with legal and regulatory obligations

3. Marketing & Communication

We may use your contact information to share insights, guides, or promotions related to tax and business services.

You may unsubscribe from these communications at any time by clicking “unsubscribe” in any email or by contacting us directly.

4. Data Storage & Security

Your information is stored securely on password-protected systems with limited staff access.

We take all reasonable measures to prevent loss, unauthorized access, or misuse of personal data.

5. Cookies & Analytics

Our website uses cookies and analytics tools (like Google Analytics or Meta Pixel) to understand visitor behaviour and improve our advertising effectiveness.

You can manage cookie preferences via your browser settings at any time.

6. Sharing of Information

We do not sell or rent your personal data.

Information may only be shared with:
Trusted service providers who help us operate (e.g. cloud storage or CRM tools)

Legal or regulatory authorities if required by law
All third-party partners are bound by confidentiality and data protection agreements.

7. Your Rights Under POPIA

You have the right to:

Access and correct your personal information

Withdraw consent for processing at any time

Request deletion of your data (subject to legal retention requirements)

Lodge a complaint with the Information Regulator South Africa if you believe your data has been misused

Information Regulator South Africa: https://www.justice.gov.za/inforeg/